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July Unit

Troubleshooting your July 101.

My A/C arrived damaged.

We're so sorry to hear that your July arrived damaged. We're aware that damage can happen when the box is mishandled by the carrier, but please email us at [email protected] with your order number, relevant information and photos of the damage, and we'

My frame arrived damaged or missing parts.

We're so sorry to hear there was an issue with your July frame out of the box! Please send us an email to [email protected] with your order number and any relevant information, and we'll assist you there.

I lost the owner's manual.

You can access a digital version of the Owner's Manual here.

My unit won't turn on.

We're so sorry to hear you're having an issue with turning your July on. Here are a few things to try before contacting us:1. Turn off and unplug your July.2. Wait 60 seconds, plug your July back in, and press 'Test' then 'Reset' on the power cord. 3

My A/C isn't cooling my space.

We're sorry to hear that your July is not cooling your space effectively. Please reach out to us at [email protected] with your order number and any relevant information for further assistance.

My A/C is dripping water.

As a note, it's helpful to know that all A/C units do produce water as a byproduct of the evaporation and condensation process. In fact, the water build-up helps with cooling efficiency! It is completely normal to have water build-up in the bottom of

My A/C is making loud noises.

All window A/Cs make a variety of noises that depend on the settings, the installation, and the environmental conditions outside. It's typical for an A/C unit to make a low hum while operating. The unit may also make noise while alternating between c

My A/C has gaps around the sides where air can get through.

The July is designed to fit most double-hung and single-hung windows, however every window is unique! You may encounter window formats or shapes that are slightly non-standard, where air gaps are created around the sides of the July. First, ensure th