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Urgent Requests

General answers to general questions about ordering.

Orders & Shipping

Returns, Exchanges & Warranty

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July Trade Program

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Owner's Manual

July

Placed an order (or thinking about it)? Read this sooner rather than later (please!)

Orders

My Orders

What's July's origin story?

How does July compare to other A/C brands?

Where do you manufacture your units?

Our Story

How does the Referral Program work?

Referral Program

How is the July A/C better for the environment?

How does your carbon offset program work?

What happens to old July A/Cs?

Is your packaging sustainable?

How can I recycle my old window A/C?

Sustainability

How does your Donation program work?

I know of a partner for your Donation program. How do I let you know?

July Donation Program

I want to partner with July!

I want to work with July!

Working with July

About Our Company

How do I know which BTU size I need?

What is a BTU?

Do you have any sizes larger than 8,000 BTU?

Choosing your A/C Size

What type of window do I need for July?

What are the width and height requirements of my window?

What if my window is extra wide?

What are the dimensions of July?

Does July work in slider windows (that open horizontally?)

Does July work with through-the-wall installations?

Does July work with casement windows (that open out or in?)

What do I do if my window has safety bars outside?

How much clearance do I need around the inside of the window?

Window Fit & Dimensions

Does July come with side panels to cover the gaps in my windows?

Does July come with a remote control?

July Out-of-the-Box

How is July held safely in the window?

Do I need a support bracket?

Will July work with my existing support bracket?

Is July break-in proof?

Safety & Security

What are July's WiFi features?

Where can I get the July app?

Which voice assistants is July compatible with?

What are my WiFi network requirements?

Is July compatible with Apple HomeKit?

Can I turn July's WiFi off?

WiFi Capabilities

What are July's key features?

How loud is July?

What are July's key settings?

Does July have WiFi capability?

What are July's certifications?

What are the performance specs of July?

July Features

How does your 30-day trial work?

What's your standard warranty?

How does the extended warranty work?

Warranty & Trial Period

Can I use an extension cable with July?

What is the voltage requirement of July?

How many amperes does July use?

Electrical Requirements

About the July A/C

How can I customize my July?

How does the July installation frame work?

Do I need a bracket?

What are the Standard Side Wings like?

What are the options for upgrading my side wings?

Can the Front Cover be used with any July model?

What is the difference between the Standard Filter and the Upgraded Filters?

What does the Insulating Winter Cover do?

About our accessories

Choosing Your July

How do I check the status of my order?

How do I change or cancel my order?

How does your Reserves program work?

When will my reserved July arrive?

What comes with a July?

Do you partner with Affirm for payment plan options?

Do you offer tax exemption?

What is your return policy?

How can I start a return?

Can I exchange my July for a different size?

What is your Warranty Policy?

Something is wrong with my July. Help.

Do you have a Trade Program?

Unboxing your July A/C

Installing your July A/C

Do I need to screw my July frame into the window?

How do I install my extra Bracket?

Setting up your Drain Plug

Setting up your Cable Clips

Setting up your Remote Control

July A/C Installation Video Tutorial

Installing your July Unit

Installing your Drip Cushion

Installing your Drain Tube

Installing your Upgraded Filters

Installing your Side Panel Kit

Installing your Insulation Kit

Installing your Front Cover

Installing your Winter Cover

Installing your July Accessories

How do the July settings work?

What does Cool Mode do?

What does Eco Mode do?

What does Dry Mode do?

What does Auto Mode do?

What does Fan Mode do?

What does the Sleep Mode do?

How do I set up a timer for my A/C?

What temperature should I set my July to?

Setting up your Control Panel

What does the WiFi capability do?

Do I need WiFi or a smartphone to use July?

How do I connect my July to the app?

How do I connect my July to Amazon Alexa?

How do I connect my July to Google Home?

How do multiple people control July through the app?

Can I connect to July on a 5G WiFi network?

Setting up your July WiFi

Installation & Setup

My A/C arrived damaged.

My frame arrived damaged or missing parts.

I lost the owner's manual.

My unit won't turn on.

My A/C isn't cooling my space.

My A/C is dripping water.

My A/C is making loud noises.

My A/C has gaps around the sides where air can get through.

July Unit

My Front Cover won't stay on.

My Side Panel Kit keeps falling off.

I need help with a broken remote control.

What batteries does the July remote need?

I lost my remote. Can I get a new one?

Accessories

I'm having trouble connecting my July to WiFi.

I'm experiencing issues with my app connectivity.

WiFi

Technical Support

How do I care for my July A/C?

How do I clean the July AC?

Do I need to clean the inside of the July AC?

Can I use my July during the winter months?

Can I leave my July in the window year-round?

What should I do with my July during the winter?

How should I prepare to store my July for the winter?

Should I drain the water from my AC?

A/C Unit

How do I install my filter?

How do I know when I should I replace my filter?

Should I use both my upgraded Filter with the Standard Filter at the same time?

Filters

Should my Front Cover be removed during storage?

How do I clean my Front Cover?

Front Covers

How do I remove my Side Panel Kit?

Can I reuse my Side Panel Kit in a new window?

Side Panel Kits

Care & Storage

Plexiglass Side Panels Installation Video Tutorial

Solid Side Panels Installation Video Tutorial

Insulation Panels Installation Video Tutorial

Drip Cushion Installation Video Tutorial

Advanced Filter Insertion Video Tutorial

Drain Plug Installation Video Tutorial

Cable Clip Installation Video Tutorial

Drain Tube Installation Video Tutorial

Setting Up Your Remote Video Tutorial

Installation Video Tutorials