I'm experiencing issues with my app connectivity.Updated 2 years ago

If you've already set up your WiFi but are now experiencing an issue adjusting settings, there are two troubleshooting tips to try.

First, unplug your unit from the wall, wait 15 seconds, and plug it back in. Check to see if your issue is resolved.

If that doesn't work, from your July app, disconnect your July. You can do this by visiting  "My Devices", selecting your July, and then clicking the "Edit" button in the top corner. At the bottom of this screen, you'll see an option to remove the device.

Once the device is removed, you can re-add it by following the WiFi Connection steps.

1. Open your app and click 'Add Device'.
2. Click 'Add Manually'.
3. Select 'July 2022 Model'.
4. The app will then prompt you to input your WiFi info. Please remember that only a 2.4GHz WiFi connection is compatible.
5. Press the display button on your remote 6 times in quick succession. Every press should produce a beep!
5. After the 6th press, wait one minute. The unit should then beep twice, and, within a minute, the screen will flash either 'AP' or 'CF'. If it flashes 'CF', simply press the display button 6 times again and wait for it to flash 'AP'. 
6. Once it does, check the box in the app that confirms the unit has flashed 'AP'.
7. Lastly, go to your phone's WiFi settings and select the network that begins with 'SmartLife'. Once connected, return to the app.
8. The unit will automatically pair, and you're all set!

If you are still experiencing issues with your July settings through WiFi, please get in touch at [email protected], and we can further assist!